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Privacy policy

Company Registrations

Aster Maintenance is registered in England and Wales under the registration number 5068468.

Coolheat Ltd is registered in England and Wales under the registration number 01692081.

Air Design Specialists Ltd is registered in England and Wales under the registration number 03015745.

All three companies are registered at Market House, 21 Lenten Street, Alton, GU34 1HG. Aster Maintenance Ltd, Coolheat Ltd and Air Design Specialists Ltd are a joint venture holding their own individual company registrations, trading from Unit 8 Taplins Court, Taplins Farm Lane, Hartley Wintney, Hampshire RG27 8XU.

Data Protection Officer

Our Data Protection Officer is Jovi Hoonjan (jovi.hoonjan@astermaintenance.co.uk.)

Sharing your personal data

Your data is shared between Aster Maintenance Ltd, Coolheat Ltd and Air Design Specialists Ltd. We will never knowingly share your data to anyone who is not working with us, without your prior consent. You are entitled to request access to your personal information at any time.

Data we hold

We will only hold data to enable us to carry out the service:

  • contact details (name, telephone number, email addresses) 
  • business address 
  • site details 
  • bank account details 
  • credit references

Storage of your data

The following systems are used for data storage. Your data will be kept for a minimum of 7 years. The data processed through our website is transmitted by HTTPS/2 which has an increased level of encryption and security, offering reassurance to you that all personal data will be handled safely and securely.

The personal data we collect through the website is minimal and is required so we can respond to enquiries efficiently. Once we have received your information, we will use strict security procedures to try to prevent unauthorised access.

Server

We have a restricted-accessed server based at our trading office that stores data relating to jobs.

Back up

Backups are done daily to external hard drives using Cloudberry software. These are taken off-site and rotated weekly. The backups are using encryption via the Cloudberry software.

Job Logic

Job Logic is a Field Service Engineer Solution. All information relating to details of a job are stored here. Our engineers are deployed from this software. Our engineers are issued with company mobiles that have a Job Logic app whereby they are only able to see information relating to the specific job that has been allocated to them.

Quickbooks

Accounts data is stored on an accounts package called Quickbooks – please refer to Quickbooks directly for their Privacy Notice.

Fire and Intruder Services

We are audited by an independent organisation, SSAIB (Security Systems and Alarms Inspection Board) who have a strict code of conduct and rigorous security and data protection requirements that we comply with. These audits are carried out annually.

Cookies

Please refer to our Cookies page for more information.

Complaint

If you would like to make an internal complaint please contact the Data Protection Officer. If however you would like to make an external complaint relating to how we are holding your personal data, please contact the Information Commissioner’s Officer (ICO) (https://ico.org.uk/): tel no. - 0303 123 113, email address - casework@ico.org.uk.

Privacy Notice updates

Our Privacy Notice will be regularly reviewed. Last updated on 23/05/2018.